{"id":2188,"date":"2025-08-21T15:54:43","date_gmt":"2025-08-21T18:54:43","guid":{"rendered":"https:\/\/sites.usp.br\/alumni\/?page_id=2188"},"modified":"2026-02-13T18:14:57","modified_gmt":"2026-02-13T21:14:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/alumni.usp.br\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2188\" class=\"elementor elementor-2188\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22ffc050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22ffc050\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77fc9cc0\" data-id=\"77fc9cc0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-250b5307 elementor-widget elementor-widget-heading\" data-id=\"250b5307\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RESPOSTAS R\u00c1PIDAS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccf100c elementor-widget elementor-widget-heading\" data-id=\"4ccf100c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-14bcdc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14bcdc25\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2538ae2d\" data-id=\"2538ae2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d9c05b elementor-widget elementor-widget-elementskit-accordion\" data-id=\"9d9c05b\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a01d173bc344\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-9d9c05b\">\n                        <a href=\"#collapse-4b414166a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4b414166a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-4b414166a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Qual egresso(a) \u00e9 aceito no servi\u00e7o Alumni?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4b414166a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>S\u00e3o aceitos somente alunos(as) graduados, p\u00f3s-graduados (mestrado ou doutorado \u2013 strictu sensu) e Programa de Resid\u00eancia M\u00e9dica ou Multiprofissional.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-9d9c05b\">\n                        <a href=\"#collapse-466765f6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-466765f6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-466765f6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como eu me cadastro no servi\u00e7o Alumni USP?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-466765f6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <ul><li><p>Formado(a) antes de nov\/2025 e ainda n\u00e3o cadastrado(a)? \u2192 <span style=\"text-decoration: underline;color: #3366ff\"><a style=\"color: #3366ff;text-decoration: underline\" href=\"https:\/\/portalservicos.usp.br\/alumni\/cadastro\/\">Preencha o formul\u00e1rio de cadastro<\/a><\/span>.<\/p><\/li><li><p>Vai se formar? \u2192 Ap\u00f3s a titula\u00e7\u00e3o, voc\u00ea receber\u00e1 um link para ativar seu v\u00ednculo com a senha \u00fanica.<\/p><\/li><li><p>J\u00e1 era usu\u00e1rio(a) da antiga plataforma ou recebeu o e-mail? \u2192 Acesse as <span style=\"text-decoration: underline;color: #3366ff\"><a style=\"color: #3366ff;text-decoration: underline\" href=\"https:\/\/alumni.usp.br\/como-se-cadastrar-ou-recadastrar-no-novo-servico-alumni-usp\/\">orienta\u00e7\u00f5es de cadastro<\/a><\/span>.<\/p><\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-9d9c05b\">\n                        <a href=\"#collapse-6db98e76a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6db98e76a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-6db98e76a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como preencher corretamente o cadastro no servi\u00e7o Alumni?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6db98e76a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Durante o preenchimento de seus dados no cadastro do servi\u00e7o Alumni, n\u00e3o utilizar todas as letras mai\u00fasculas, n\u00e3o abreviar seu nome e nem o nome de sua m\u00e3e.\u00a0 Utilize seu nome como foi cadastrado quando fez o curso. Se n\u00e3o era casado(a), por exemplo, utilize o nome de solteiro(a).<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-9d9c05b\">\n                        <a href=\"#collapse-314362d6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-314362d6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-314362d6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Recebi a mensagem que meu cadastro foi para \u201cvalida\u00e7\u00e3o manual\u201d<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-314362d6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Se voc\u00ea receber a mensagem que seu cadastro foi para a \u201cvalida\u00e7\u00e3o manual\u201d, significa que as informa\u00e7\u00f5es que voc\u00ea cadastrou na Plataforma Alumni, n\u00e3o est\u00e3o iguais ao seu cadastro na Unidade onde se formou. Esse processo de valida\u00e7\u00e3o manual demora alguns dias, para a sua pr\u00f3pria seguran\u00e7a, basta aguardar o retorno.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-9d9c05b\">\n                        <a href=\"#collapse-328982d6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-328982d6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-328982d6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Meu nome est\u00e1 errado no servi\u00e7o Alumni. Como posso alterar?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-328982d6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>O Alumni USP n\u00e3o tem autonomia para alterar dados dos egressos(as) nos sistemas da Universidade. Para isso, entre em contato com a secretaria de sua unidade para atualizar esta informa\u00e7\u00e3o, pois s\u00f3 eles s\u00e3o autorizados a fazer ajustes nestes dados.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-9d9c05b\">\n                        <a href=\"#collapse-ce564476a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ce564476a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-ce564476a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">N\u00e3o estou conseguindo cadastrar minha senha \u00fanica no Portal ID USP.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ce564476a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u00c9 poss\u00edvel que o seu e-mail alternativo n\u00e3o esteja atualizado. Entre em contato com o escrit\u00f3rio Alumni USP pelo alumni@usp.br informando seus dados pessoais e uma captura de tela com a mensagem de problema.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-9d9c05b\">\n                        <a href=\"#collapse-624ce9a6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-624ce9a6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-624ce9a6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como fa\u00e7o para alterar meu e-mail alternativo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-624ce9a6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para alterar seu e-mail alternativo \u00e9 preciso efetuar login no\u00a0<span style=\"text-decoration: underline\"><a href=\"https:\/\/id.usp.br\/\" target=\"_blank\" rel=\"noopener\">Portal ID USP<\/a><\/span> com o seu n\u00famero USP e a sua senha \u00fanica. Clique em \u201cMeus emails\u201d e alterar o seu e-mail alternativo. Ser\u00e1 enviado uma mensagem para o e-mail informado com um link para confirma\u00e7\u00e3o e somente ap\u00f3s essa confirma\u00e7\u00e3o o seu e-mail alternativo ser\u00e1 atualizado. Caso n\u00e3o consiga efetuar o login no Portal ID USP, voc\u00ea dever\u00e1 nos enviar uma mensagem informando o problema e solicitando a altera\u00e7\u00e3o do e-mail.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-9d9c05b\">\n                        <a href=\"#collapse-36311596a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-36311596a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-36311596a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Recebi a mensagem que vou perder meu e-mail@usp. Como fa\u00e7o para obter outro?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-36311596a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Reative o seu v\u00ednculo com a USP se cadastrando na Plataforma Alumni. Ap\u00f3s preencher suas informa\u00e7\u00f5es, siga as instru\u00e7\u00f5es para criar sua nova conta de email @alumni.usp.br no <a href=\"https:\/\/id.usp.br\/\" target=\"_blank\" rel=\"noopener\">Portal ID USP<\/a><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-9d9c05b\">\n                        <a href=\"#collapse-b6ffabd6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b6ffabd6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-b6ffabd6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">N\u00e3o consigo mais acessar meu e-mail alumni. Como fa\u00e7o?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b6ffabd6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Se der erro de senha inv\u00e1lida, ser\u00e1 necess\u00e1rio criar uma nova senha. Acesse o\u00a0<span style=\"text-decoration: underline\"><a href=\"https:\/\/id.usp.br\/\" target=\"_blank\" rel=\"noopener\">Portal ID USP<\/a><\/span> e clique em \u201cEsqueci minha senha\u201d. Na tela que abrir, informe o seu N\u00famero USP e o seu e-mail alternativo, clique em \u201cN\u00e3o sou um rob\u00f4\u201d e em seguida clique em \u201cSolicitar senha \u00fanica\u201d. Ser\u00e1 enviada uma mensagem para o seu e-mail com um link para voc\u00ea efetuar o cadastro de uma nova senha.\u00a0<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-9d9c05b\">\n                        <a href=\"#collapse-92190c26a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-92190c26a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-92190c26a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como posso acessar o meu e-mail Alumni?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-92190c26a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para acessar o seu e-mail Alumni utilize o site\u00a0<a href=\"http:\/\/email.usp.br\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">email.usp.br<\/span><\/a>\u00a0Na tela de Login do Email USP digite o seu e-mail completo\u00a0@alumni.usp.br\u00a0e a sua senha \u00fanica cadastrada no Portal ID USP.\u00a0No celular recomendamos utilizar o\u00a0<strong>APP GMAIL<\/strong><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-9d9c05b\">\n                        <a href=\"#collapse-10598ee6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-10598ee6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-10598ee6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">N\u00e3o consigo acessar meu diploma virtual.<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-10598ee6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Apenas diplomas emitidos a partir de 2013 (Gradua\u00e7\u00e3o) e 2014 (P\u00f3s-Gradua\u00e7\u00e3o) possuem vers\u00e3o virtual. Para obten\u00e7\u00e3o de diplomas anteriores a este per\u00edodo, entre em contato com a secretaria da sua unidade. Caso atenda aos requisitos acima e, mesmo assim, n\u00e3o consiga acessar o diploma,\u00a0<a href=\"https:\/\/uspdigital.usp.br\/netunoweb\/ntwPublicoAcesso.jsp?codmnu=2062\/\"><span style=\"text-decoration: underline\">acesse aqui<\/span><\/a>\u00a0e consulte se seu diploma foi emitido. Se n\u00e3o, \u00e9 preciso\u00a0entrar em contato com a secretaria da sua unidade para saber se seu diploma j\u00e1 foi carregado no sistema da USP para ser disponibilizado virtualmente.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-11-9d9c05b\">\n                        <a href=\"#collapse-46328ba6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-46328ba6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-46328ba6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Meu diploma consta no sistema Netuno e mesmo assim n\u00e3o aparece na Plataforma Alumni. Como devo proceder?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-46328ba6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-11-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Recomendamos que tente o acesso \u00e0 Plataforma Alumni utilizando outro navegador e verifique se o problema persiste. Se persistir, entre em contato conosco por <a href=\"mailto:alumni@usp.br\">e-mail<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-12-9d9c05b\">\n                        <a href=\"#collapse-8d65e726a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d65e726a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-8d65e726a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como fa\u00e7o para baixar o meu hist\u00f3rico escolar?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d65e726a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-12-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Voc\u00ea deve solicitar o hist\u00f3rico escolar em sua secretaria. Ela ir\u00e1 carreg\u00e1-lo no sistema e voc\u00ea poder\u00e1 acess\u00e1-lo pela ferramenta \"Hist\u00f3rico Escolar\" no servi\u00e7o Alumni.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-13-9d9c05b\">\n                        <a href=\"#collapse-2fe8afa6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2fe8afa6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-2fe8afa6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Sou egresso(a) do Programa de Estudantes-Conv\u00eanio de Gradua\u00e7\u00e3o - PEC-G e n\u00e3o tenho acesso ao meu diploma virtual. Como obtenho?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2fe8afa6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-13-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A expedi\u00e7\u00e3o de documentos para diplomados PEC-G segue o estabelecido na\u00a0<span style=\"text-decoration: underline\"><a href=\"https:\/\/www.in.gov.br\/web\/dou\/-\/portaria-interministerial-n-1-de-20-de-maio-de-2019-113236228\">Portaria Interministerial n\u00ba 1, de 20.5.2019<\/a><\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-14-9d9c05b\">\n                        <a href=\"#collapse-4ba72186a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-4ba72186a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-4ba72186a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Informa\u00e7\u00f5es sobre Configura\u00e7\u00e3o de VPN<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-4ba72186a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-14-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para configura\u00e7\u00e3o de VPN, acesse\u00a0<a href=\"https:\/\/atendimento-prod.sti.usp.br\/otrs\/public.pl?Action=PublicFAQExplorer;CategoryID=12\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline\">este link<\/span><\/a>\u00a0e siga o tutorial dispon\u00edvel para o seu sistema operacional.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-15-9d9c05b\">\n                        <a href=\"#collapse-106b09d6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-106b09d6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-106b09d6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Como acessar o acervo online?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-106b09d6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-15-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Se voc\u00ea j\u00e1 obteve a senha \u00fanica e j\u00e1 instalou a VPN, basta acessar o Dedalus, Portal de Busca Integrada ou Portal CAPES para pesquisar artigos. Para maiores orienta\u00e7\u00f5es sobre bases de dados, entre em contato com o bibliotec\u00e1rio da sua unidade ou acesse <span style=\"text-decoration: underline\"><a href=\"https:\/\/www.abcd.usp.br\/\">abcd.usp.br<\/a><\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-16-9d9c05b\">\n                        <a href=\"#collapse-16abd7e6a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-16abd7e6a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-16abd7e6a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Quero deixar de receber a Newsletter. Como fazer?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-16abd7e6a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-16-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Acesse seus dados pessoais na plataforma e selecione a op\u00e7\u00e3o \"n\u00e3o\" para o recebimento da Newsletter.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-17-9d9c05b\">\n                        <a href=\"#collapse-bb623d76a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bb623d76a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-bb623d76a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Quero cancelar meu cadastro no servi\u00e7o Alumni. Como fazer?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bb623d76a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-17-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para cancelar seu cadastro, selecione esta op\u00e7\u00e3o no \"Meu Perfil\" da plataforma Alumni. Caso voc\u00ea n\u00e3o use nenhum servi\u00e7o, o cancelamento \u00e9 imediato. Agora, se utilizar, o sistema ir\u00e1 orientar como prosseguir com a solicita\u00e7\u00e3o, pois suas informa\u00e7\u00f5es ser\u00e3o completamente apagadas e voc\u00ea n\u00e3o ter\u00e1 mais acesso a nenhum dos servi\u00e7os.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-18-9d9c05b\">\n                        <a href=\"#collapse-bd0fd556a01d173bc344\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bd0fd556a01d173bc344\" aria-expanded=\"false\" aria-controls=\"Collapse-bd0fd556a01d173bc344\">\n                            \n                            <span class=\"ekit-accordion-title\">Se eu cancelar meu cadastro, posso me cadastrar de novo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bd0fd556a01d173bc344\" class=\" collapse\" aria-labelledby=\"primaryHeading-18-9d9c05b\" data-parent=\"#accordion-6a01d173bc344\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Sim, mas seu perfil ser\u00e1 completamente novo, assim como nos servi\u00e7os que utilizar.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qual egresso(a) \u00e9 aceito no servi\u00e7o Alumni?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>S\u00e3o aceitos somente alunos(as) graduados, p\u00f3s-graduados (mestrado ou doutorado \u2013 strictu sensu) e Programa de Resid\u00eancia M\u00e9dica ou Multiprofissional.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como eu me cadastro no servi\u00e7o Alumni USP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li><p>Formado(a) antes de nov\/2025 e ainda n\u00e3o cadastrado(a)? \u2192 <span style=\\\"text-decoration: underline;color: #3366ff\\\"><a style=\\\"color: #3366ff;text-decoration: underline\\\" href=\\\"https:\/\/portalservicos.usp.br\/alumni\/cadastro\/\\\">Preencha o formul\u00e1rio de cadastro<\/a><\/span>.<\/p><\/li><li><p>Vai se formar? \u2192 Ap\u00f3s a titula\u00e7\u00e3o, voc\u00ea receber\u00e1 um link para ativar seu v\u00ednculo com a senha \u00fanica.<\/p><\/li><li><p>J\u00e1 era usu\u00e1rio(a) da antiga plataforma ou recebeu o e-mail? \u2192 Acesse as <span style=\\\"text-decoration: underline;color: #3366ff\\\"><a style=\\\"color: #3366ff;text-decoration: underline\\\" href=\\\"https:\/\/alumni.usp.br\/como-se-cadastrar-ou-recadastrar-no-novo-servico-alumni-usp\/\\\">orienta\u00e7\u00f5es de cadastro<\/a><\/span>.<\/p><\/li><\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Como preencher corretamente o cadastro no servi\u00e7o Alumni?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Durante o preenchimento de seus dados no cadastro do servi\u00e7o Alumni, n\u00e3o utilizar todas as letras mai\u00fasculas, n\u00e3o abreviar seu nome e nem o nome de sua m\u00e3e.\u00a0 Utilize seu nome como foi cadastrado quando fez o curso. Se n\u00e3o era casado(a), por exemplo, utilize o nome de solteiro(a).<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Recebi a mensagem que meu cadastro foi para \u201cvalida\u00e7\u00e3o manual\u201d\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Se voc\u00ea receber a mensagem que seu cadastro foi para a \u201cvalida\u00e7\u00e3o manual\u201d, significa que as informa\u00e7\u00f5es que voc\u00ea cadastrou na Plataforma Alumni, n\u00e3o est\u00e3o iguais ao seu cadastro na Unidade onde se formou. Esse processo de valida\u00e7\u00e3o manual demora alguns dias, para a sua pr\u00f3pria seguran\u00e7a, basta aguardar o retorno.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Meu nome est\u00e1 errado no servi\u00e7o Alumni. Como posso alterar?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O Alumni USP n\u00e3o tem autonomia para alterar dados dos egressos(as) nos sistemas da Universidade. Para isso, entre em contato com a secretaria de sua unidade para atualizar esta informa\u00e7\u00e3o, pois s\u00f3 eles s\u00e3o autorizados a fazer ajustes nestes dados.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"N\u00e3o estou conseguindo cadastrar minha senha \u00fanica no Portal ID USP.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\u00c9 poss\u00edvel que o seu e-mail alternativo n\u00e3o esteja atualizado. Entre em contato com o escrit\u00f3rio Alumni USP pelo alumni@usp.br informando seus dados pessoais e uma captura de tela com a mensagem de problema.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como fa\u00e7o para alterar meu e-mail alternativo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Para alterar seu e-mail alternativo \u00e9 preciso efetuar login no\u00a0<span style=\\\"text-decoration: underline\\\"><a href=\\\"https:\/\/id.usp.br\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Portal ID USP<\/a><\/span> com o seu n\u00famero USP e a sua senha \u00fanica. Clique em \u201cMeus emails\u201d e alterar o seu e-mail alternativo. Ser\u00e1 enviado uma mensagem para o e-mail informado com um link para confirma\u00e7\u00e3o e somente ap\u00f3s essa confirma\u00e7\u00e3o o seu e-mail alternativo ser\u00e1 atualizado. Caso n\u00e3o consiga efetuar o login no Portal ID USP, voc\u00ea dever\u00e1 nos enviar uma mensagem informando o problema e solicitando a altera\u00e7\u00e3o do e-mail.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Recebi a mensagem que vou perder meu e-mail@usp. Como fa\u00e7o para obter outro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Reative o seu v\u00ednculo com a USP se cadastrando na Plataforma Alumni. Ap\u00f3s preencher suas informa\u00e7\u00f5es, siga as instru\u00e7\u00f5es para criar sua nova conta de email @alumni.usp.br no <a href=\\\"https:\/\/id.usp.br\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Portal ID USP<\/a><\/p>\"}},{\"@type\":\"Question\",\"name\":\"N\u00e3o consigo mais acessar meu e-mail alumni. Como fa\u00e7o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Se der erro de senha inv\u00e1lida, ser\u00e1 necess\u00e1rio criar uma nova senha. Acesse o\u00a0<span style=\\\"text-decoration: underline\\\"><a href=\\\"https:\/\/id.usp.br\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Portal ID USP<\/a><\/span> e clique em \u201cEsqueci minha senha\u201d. Na tela que abrir, informe o seu N\u00famero USP e o seu e-mail alternativo, clique em \u201cN\u00e3o sou um rob\u00f4\u201d e em seguida clique em \u201cSolicitar senha \u00fanica\u201d. Ser\u00e1 enviada uma mensagem para o seu e-mail com um link para voc\u00ea efetuar o cadastro de uma nova senha.\u00a0<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como posso acessar o meu e-mail Alumni?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Para acessar o seu e-mail Alumni utilize o site\u00a0<a href=\\\"http:\/\/email.usp.br\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><span style=\\\"text-decoration: underline\\\">email.usp.br<\/span><\/a>\u00a0Na tela de Login do Email USP digite o seu e-mail completo\u00a0@alumni.usp.br\u00a0e a sua senha \u00fanica cadastrada no Portal ID USP.\u00a0No celular recomendamos utilizar o\u00a0<strong>APP GMAIL<\/strong><\/p>\"}},{\"@type\":\"Question\",\"name\":\"N\u00e3o consigo acessar meu diploma virtual.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Apenas diplomas emitidos a partir de 2013 (Gradua\u00e7\u00e3o) e 2014 (P\u00f3s-Gradua\u00e7\u00e3o) possuem vers\u00e3o virtual. Para obten\u00e7\u00e3o de diplomas anteriores a este per\u00edodo, entre em contato com a secretaria da sua unidade. Caso atenda aos requisitos acima e, mesmo assim, n\u00e3o consiga acessar o diploma,\u00a0<a href=\\\"https:\/\/uspdigital.usp.br\/netunoweb\/ntwPublicoAcesso.jsp?codmnu=2062\/\\\"><span style=\\\"text-decoration: underline\\\">acesse aqui<\/span><\/a>\u00a0e consulte se seu diploma foi emitido. Se n\u00e3o, \u00e9 preciso\u00a0entrar em contato com a secretaria da sua unidade para saber se seu diploma j\u00e1 foi carregado no sistema da USP para ser disponibilizado virtualmente.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Meu diploma consta no sistema Netuno e mesmo assim n\u00e3o aparece na Plataforma Alumni. Como devo proceder?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Recomendamos que tente o acesso \u00e0 Plataforma Alumni utilizando outro navegador e verifique se o problema persiste. Se persistir, entre em contato conosco por <a href=\\\"mailto:alumni@usp.br\\\">e-mail<\/a>.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como fa\u00e7o para baixar o meu hist\u00f3rico escolar?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Voc\u00ea deve solicitar o hist\u00f3rico escolar em sua secretaria. Ela ir\u00e1 carreg\u00e1-lo no sistema e voc\u00ea poder\u00e1 acess\u00e1-lo pela ferramenta \\\"Hist\u00f3rico Escolar\\\" no servi\u00e7o Alumni.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Sou egresso(a) do Programa de Estudantes-Conv\u00eanio de Gradua\u00e7\u00e3o - PEC-G e n\u00e3o tenho acesso ao meu diploma virtual. Como obtenho?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A expedi\u00e7\u00e3o de documentos para diplomados PEC-G segue o estabelecido na\u00a0<span style=\\\"text-decoration: underline\\\"><a href=\\\"https:\/\/www.in.gov.br\/web\/dou\/-\/portaria-interministerial-n-1-de-20-de-maio-de-2019-113236228\\\">Portaria Interministerial n\u00ba 1, de 20.5.2019<\/a><\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Informa\u00e7\u00f5es sobre Configura\u00e7\u00e3o de VPN\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Para configura\u00e7\u00e3o de VPN, acesse\u00a0<a href=\\\"https:\/\/atendimento-prod.sti.usp.br\/otrs\/public.pl?Action=PublicFAQExplorer;CategoryID=12\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\"><span style=\\\"text-decoration: underline\\\">este link<\/span><\/a>\u00a0e siga o tutorial dispon\u00edvel para o seu sistema operacional.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Como acessar o acervo online?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Se voc\u00ea j\u00e1 obteve a senha \u00fanica e j\u00e1 instalou a VPN, basta acessar o Dedalus, Portal de Busca Integrada ou Portal CAPES para pesquisar artigos. Para maiores orienta\u00e7\u00f5es sobre bases de dados, entre em contato com o bibliotec\u00e1rio da sua unidade ou acesse <span style=\\\"text-decoration: underline\\\"><a href=\\\"https:\/\/www.abcd.usp.br\/\\\">abcd.usp.br<\/a><\/span><\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quero deixar de receber a Newsletter. Como fazer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Acesse seus dados pessoais na plataforma e selecione a op\u00e7\u00e3o \\\"n\u00e3o\\\" para o recebimento da Newsletter.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Quero cancelar meu cadastro no servi\u00e7o Alumni. Como fazer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Para cancelar seu cadastro, selecione esta op\u00e7\u00e3o no \\\"Meu Perfil\\\" da plataforma Alumni. Caso voc\u00ea n\u00e3o use nenhum servi\u00e7o, o cancelamento \u00e9 imediato. Agora, se utilizar, o sistema ir\u00e1 orientar como prosseguir com a solicita\u00e7\u00e3o, pois suas informa\u00e7\u00f5es ser\u00e3o completamente apagadas e voc\u00ea n\u00e3o ter\u00e1 mais acesso a nenhum dos servi\u00e7os.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Se eu cancelar meu cadastro, posso me cadastrar de novo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Sim, mas seu perfil ser\u00e1 completamente novo, assim como nos servi\u00e7os que utilizar.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c93786e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c93786e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fedc147\" data-id=\"fedc147\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c669f78 elementor-widget elementor-widget-image\" data-id=\"c669f78\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"469\" height=\"469\" src=\"https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-469x469.png\" class=\"attachment-large size-large wp-image-9553\" alt=\"\" srcset=\"https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-469x469.png 469w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-300x300.png 300w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-150x150.png 150w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-64x64.png 64w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-45x45.png 45w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-200x200.png 200w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support-400x400.png 400w, https:\/\/alumni.usp.br\/wp-content\/uploads\/sites\/77\/2025\/10\/support.png 512w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e60b1c8\" data-id=\"e60b1c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f552cb elementor-widget elementor-widget-heading\" data-id=\"7f552cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ESTAMOS \u00c0 DISPOSI\u00c7\u00c3O<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51df799 elementor-widget elementor-widget-heading\" data-id=\"51df799\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">N\u00e3o achou o que procurava?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84ee4d5 elementor-widget elementor-widget-text-editor\" data-id=\"84ee4d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Algumas d\u00favidas podem ser mais espec\u00edficas, e estamos \u00e0 disposi\u00e7\u00e3o para ajudar. Preencha o formul\u00e1rio ao lado e entraremos em contato o quanto antes. Se preferir, use o rodap\u00e9 do site para falar conosco pelas redes sociais ou por telefone, dentro dos hor\u00e1rios de atendimento.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d6b5b79\" data-id=\"d6b5b79\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ea7c8a elementor-widget elementor-widget-heading\" data-id=\"6ea7c8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Entre em contato com a gente!<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db05bc elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"5db05bc\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Pr\\u00f3ximo&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"new_site_form\" name=\"D\u00favidas do FAQ\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2188\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5db05bc\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Nome\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensagem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Mensagem\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RESPOSTAS R\u00c1PIDAS Perguntas Frequentes Qual egresso(a) \u00e9 aceito no servi\u00e7o Alumni? S\u00e3o aceitos somente alunos(as) graduados, p\u00f3s-graduados (mestrado ou doutorado \u2013 strictu sensu) e Programa de Resid\u00eancia M\u00e9dica ou Multiprofissional. Como eu me cadastro no servi\u00e7o Alumni USP? Formado(a) antes de nov\/2025 e ainda n\u00e3o cadastrado(a)? \u2192 Preencha o formul\u00e1rio de cadastro. Vai se formar? [&hellip;]<\/p>\n","protected":false},"author":432,"featured_media":9429,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2188","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/pages\/2188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/users\/432"}],"replies":[{"embeddable":true,"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/comments?post=2188"}],"version-history":[{"count":4,"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/pages\/2188\/revisions"}],"predecessor-version":[{"id":10409,"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/pages\/2188\/revisions\/10409"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/media\/9429"}],"wp:attachment":[{"href":"https:\/\/alumni.usp.br\/en\/wp-json\/wp\/v2\/media?parent=2188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}